Give and Take

Smiling woman speaking on the phone in a bright office, expressing gratitude or excitement for agift made to her nonprofit.
Stewardship
Joe Garecht

Perfecting the Thank-You Call: How a Five-Minute Phone Chat Can Triple Donor Retention

A quick, heartfelt thank-you call can do more than express gratitude—it can dramatically boost donor retention and long-term giving. In fact, nonprofits that consistently call donors within 48 hours of a gift often see stronger loyalty, larger future gifts, and deeper emotional connections. This article explores why these five-minute phone chats are so effective, how to make them meaningful (not scripted), and how your organization can turn simple appreciation into a powerful fundraising strategy.

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